A practical introduction to Transactional Analysis (TA) for anyone who wants to better understand and improve communication at work.
The course introduces Parent, Adult and Child ego states, complementary and crossed transactions and the communication patterns that can develop between people. It explores how other people's communication can influence our reactions and how noticing what is happening can give us greater choice over how we respond.
Particularly useful for leaders, managers and anyone navigating workplace relationships or difficult conversations, the intro video offers a simple lens for becoming a more observant, deliberate and constructive communicator.
Developed by
Professional Coach Sarah Jaggers
With over 20 years’ experience as an Executive Coach and Business Psychologist, I’ve helped senior leaders navigate complex challenges, lead with clarity, and drive meaningful change. My work blends psychological knowledge, leadership theory, and real-world experience, offering practical tools for lasting impact. I have an academic background in psychology, occupational psychology and business, including a BSc (Hons) in Psychology, MSc in Occupational Psychology and MBA.
These self-paced online programmes bring that expertise to a broader audience. Designed for independent learning, they offer a powerful resource for reflection, growth, and purposeful leadership. One-to-one coaching is also available for deeper support.
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