Many workplace frustrations do not begin with conflict. They begin with assumptions.

Assumptions about priorities, responsibilities, standards and what other people understand.

We often believe we have communicated clearly because we know what we mean. Yet the person listening may interpret the same conversation very differently. The result can be misunderstanding, frustration, reduced performance and unnecessary tension.

This free psychology-informed video explores why expectations are so often misunderstood and how greater clarity can improve communication, working relationships and organisational effectiveness.

Drawing on research from organisational psychology, communication and behavioural science, the video explains why people naturally make assumptions, why expectations frequently remain unspoken and why shared understanding should never be taken for granted.

Duration: Approximately 10 minutes

Format: On-demand video

Cost: Free

Developed by

Professional Coach Sarah Jaggers

With over 20 years’ experience as an Executive Coach and Business Psychologist, I’ve helped senior leaders navigate complex challenges, lead with clarity, and drive meaningful change. My work blends psychological knowledge, leadership theory, and real-world experience, offering practical tools for lasting impact. I have an academic background in psychology, occupational psychology and business, including a BSc (Hons) in Psychology, MSc in Occupational Psychology and MBA. These self-paced online programmes bring that expertise to a broader audience. Designed for independent learning, they offer a powerful resource for reflection, growth, and purposeful leadership. One-to-one coaching is also available for deeper support.