Feedback is an important part of working well with others, but giving and receiving it effectively is not always easy.

We can avoid feedback because a conversation feels uncomfortable, make it so vague that the message is lost or become defensive when feedback is directed at us. Even positive feedback can have limited value if it doesn’t help someone understand what they did well and why it mattered.

Giving and Receiving Feedback Well is a short, practical introduction to having clearer and more constructive feedback conversations.

You’ll learn how to decide when feedback is appropriate, structure what you want to say, make feedback specific and useful and turn the conversation towards what happens next.

You’ll also explore how to receive feedback thoughtfully and how to ask for feedback that gives you genuinely useful information.

What’s included

Short video course
A focused introduction designed to fit easily into your working day.

Practical examples
See what useful feedback can sound like in realistic workplace situations.

Simple tools
Use practical prompts for giving, seeking and receiving feedback.

Downloadable practice guide
Apply what you’ve learned to a real feedback conversation.

Free access
Part of the Skills That Improve Performance Learning Hub series.

Developed by

Professional Coach Sarah Jaggers

With over 20 years’ experience as an Executive Coach and Business Psychologist, I’ve helped senior leaders navigate complex challenges, lead with clarity, and drive meaningful change. My work blends psychological knowledge, leadership theory, and real-world experience, offering practical tools for lasting impact. I have an academic background in psychology, occupational psychology and business, including a BSc (Hons) in Psychology, MSc in Occupational Psychology and MBA. These self-paced online programmes bring that expertise to a broader audience. Designed for independent learning, they offer a powerful resource for reflection, growth, and purposeful leadership. One-to-one coaching is also available for deeper support.