Most people can think of a conversation they knew they needed to have but delayed. Perhaps it was giving feedback, raising a concern, addressing a performance issue or discussing something that had been left unresolved for too long. What's interesting is that many people already know what they want to say. The challenge often lies elsewhere. Uncertainty. Discomfort. Concern about how the conversation might unfold. Or a lack of confidence in handling whatever happens next.
This short psychology-informed video explores why difficult conversations can feel challenging and what research tells us about avoidance, uncertainty, confidence and communication.
Drawing on psychology, organisational behaviour and workplace experience, you'll gain a deeper understanding of why capable people sometimes postpone important conversations and how confidence often develops through experience rather than certainty.
Duration: Approximately 14 minutes
Format: On-demand video
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