A challenging question in a meeting. Critical feedback from a manager. A comment from a colleague that stays with you long after the conversation has ended.

Most professionals can think of situations where a piece of feedback, criticism or scrutiny occupied far more attention than they would have liked.

What's interesting is that the impact is often shaped not only by what was said, but by the meaning we attach to it.

This short psychology-informed video explores why some comments stay with us, why criticism can sometimes feel surprisingly personal and how perspective, self-awareness and emotional regulation can help us respond more thoughtfully.

Drawing on psychology, stress research and workplace experience, the video explores the relationship between challenge, interpretation, identity and resilience.

Duration: Approximately 11 minutes

Format: On-demand video

Cost: Free

Developed by

Professional Coach Sarah Jaggers

With over 20 years’ experience as an Executive Coach and Business Psychologist, I’ve helped senior leaders navigate complex challenges, lead with clarity, and drive meaningful change. My work blends psychological knowledge, leadership theory, and real-world experience, offering practical tools for lasting impact. I have an academic background in psychology, occupational psychology and business, including a BSc (Hons) in Psychology, MSc in Occupational Psychology and MBA. These self-paced online programmes bring that expertise to a broader audience. Designed for independent learning, they offer a powerful resource for reflection, growth, and purposeful leadership. One-to-one coaching is also available for deeper support.