Some workplace conversations are difficult to approach. You may need to address a performance issue, challenge someone’s behaviour, reset an expectation or raise something the other person may not want to hear.
Conversational Mapping is a practical technique for thinking through these conversations beforehand. The video also explores how to remain focused when the conversation takes an unexpected turn, listen for information that changes your understanding and bring the discussion back on track if it becomes sidetracked.
The accompanying worksheet helps you apply the technique to a real conversation of your own.
Duration: 18 minutes
Format: On demand
Cost: Free
Developed by
Professional Coach Sarah Jaggers
With over 20 years’ experience as an Executive Coach and Business Psychologist, I’ve helped senior leaders navigate complex challenges, lead with clarity, and drive meaningful change. My work blends psychological knowledge, leadership theory, and real-world experience, offering practical tools for lasting impact. I have an academic background in psychology, occupational psychology and business, including a BSc (Hons) in Psychology, MSc in Occupational Psychology and MBA.
These self-paced online programmes bring that expertise to a broader audience. Designed for independent learning, they offer a powerful resource for reflection, growth, and purposeful leadership. One-to-one coaching is also available for deeper support.
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