Most people can think of a time when they stayed quiet, avoided a conversation or agreed to something they didn't really want to do.

It is tempting to assume these situations are simply a matter of confidence or communication skills. The reality is often more nuanced.

In this short introductory video, you'll explore some of the psychology behind assertive communication, why speaking up can sometimes feel difficult and what research tells us about confidence, personality, experience and professional influence.

Whether you are a manager, leader or individual contributor, this brief introduction will help you better understand some of the factors that shape how we communicate at work.

Duration: Approximately 13 minutes

Format: On-demand video

Cost: Free

Developed by

Professional Coach Sarah Jaggers

With over 20 years’ experience as an Executive Coach and Business Psychologist, I’ve helped senior leaders navigate complex challenges, lead with clarity, and drive meaningful change. My work blends psychological knowledge, leadership theory, and real-world experience, offering practical tools for lasting impact. I have an academic background in psychology, occupational psychology and business, including a BSc (Hons) in Psychology, MSc in Occupational Psychology and MBA. These self-paced online programmes bring that expertise to a broader audience. Designed for independent learning, they offer a powerful resource for reflection, growth, and purposeful leadership. One-to-one coaching is also available for deeper support.