Every workplace contains people who are easy to work with and people who are not. Some relationships seem straightforward. Others consume disproportionate amounts of time, attention and emotional energy.

A difficult colleague, manager or stakeholder can influence not only how we work but also how we think, feel and behave long after an interaction has ended.

This short psychology-informed video explores why some workplace relationships feel more challenging than others, what psychology can tell us about difficult behaviour and how greater understanding can help us respond more effectively whilst protecting our wellbeing.

Drawing on personality psychology, emotional regulation, self-awareness and resilience research, the video offers a balanced and evidence-based perspective on one of the most common challenges in working life.

Duration: Approximately 11 minutes

Format: On-demand video

Cost: Free

Developed by

Professional Coach Sarah Jaggers

With over 20 years’ experience as an Executive Coach and Business Psychologist, I’ve helped senior leaders navigate complex challenges, lead with clarity, and drive meaningful change. My work blends psychological knowledge, leadership theory, and real-world experience, offering practical tools for lasting impact. I have an academic background in psychology, occupational psychology and business, including a BSc (Hons) in Psychology, MSc in Occupational Psychology and MBA. These self-paced online programmes bring that expertise to a broader audience. Designed for independent learning, they offer a powerful resource for reflection, growth, and purposeful leadership. One-to-one coaching is also available for deeper support.